Course curriculum

  • 1

    Introduction

    • Introduction to Total Quality Management

    • Learning about TQM

    • Evolution of TQM
  • 2

    Approaches to TQM

    • TQM vs Traditional Approach

    • TQM in Japan & USA

    • TQM in Europe & Developing Nations
  • 3

    Process and Implementation of TQM

    • Implementation of TQM

    • Oakland Steps to TQM

    • Process to TQM
  • 4

    Requirement of TQM

    • Need of TQM

    • Historical Evolution of TQM

    • Development of TQM

    • Understanding the Need of TQM

    • Philosophy, Principles & Concepts of TQM
  • 5

    Principles of TQM

    • Five Principles of TQM

    • Management's Commitment Towards TQM

    • Principle of Customer & Employee

    • Focus on Customer & Employee

    • Focus on Facts
  • 6

    Quality Association with TQM

    • Measurement of Customer Satisfaction

    • Continuous Improvement

    • Everybody's Participation

    • Team Oriented Plan
  • 7

    Cost of Quality

    • Cost associated with quality

    • Quantification of cost of quality
  • 8

    Concluding Remarks - A Case Study on TQM

    • Company Case of TQM

    • Understanding TQM Company case

    • Conclusion to TQM Company case